Question 1

How does permanent jewelry work?

Accepted Answer

Permanent Jewelry is applied with a welding machine which is specifically created for fragile metals. After the client has been sized for the appropriate amount of slack, the spark welds together a jump ring or two ends of the chain, that replaces the need for a clasp (clasp-less jewelry).

Question 2

Does it hurt?

Accepted Answer

Nope! Permanent jewelry is completely painless! The spark that is generated during this process is NOT of high temperature, and the client will not feel a thing as we are working with the metal. There is absolutely no risk to the client since your machine will only react to metal. Even if the customer's skin comes into contact with the weld point, the electrode will not generate a spark. We will also use a small piece of leather to shield your skin from the spark! Making sure you feel extremely safe!

Question 3

Can it be removed?

Accepted Answer

The chains applied during this process are thin enough to last but not thick enough to cause harm to the wearer in the event that it becomes caught on an object. If the jewelry needs to be removed for any reason, simply snip with a pair of scissors. The jewelry can always be re-welded!

All chains come with one free re-weld! If a chain needs to be removed for any medical reason, we will also re-weld for free!

Scissors, wire cutters, or pliers are all capable of cutting your jewelry. Or book a chain checkup to have it removed in-studio.

Question 4

Does it require maintenance?

Accepted Answer

This jewelry can undergo months of wear without needing to be cleansed. To maintain the integrity of the link, aftercare can be used to remove debris or build up.

Question 5

Can I really wear it all the time?

Accepted Answer

Yes! Your jewelry is waterproof so you can wear it 24/7. If you hop in the pool or ocean, be sure to give your jewelry a good rinse in soapy water afterwards and pat dry.

Question 6

Can I wear my jewelry through airport security?

Accepted Answer

Yes! TSA allows you to leave on all jewelry

Question 7

What are the chains made of?

Accepted Answer

14k Gold Filled - Yellow / Rose - a more economical choice while still being long lasting. Our gold-filled chain will stay gold for 1 year + and then will slowly fade. It's still waterproof, tarnish resistant, and won't turn your skin green.

Sterling Silver - Our sterling silver chain is economical and sparkly. A beautiful metal that our natural body oils help polish.  Like all sterling silver it does oxidize if left out unworn. But is waterproof and will shine right up with a soapy bath! Won't turn your skin green.  With proper care sterling silver chain can last 1 year +

Solid Gold - Beautiful shine that lasts forever. Our solid gold choice will stand the test of time. Will not fade or dull with proper care.

Question 8

What jewelry do you offer?

Accepted Answer

Bracelets, hand chains, necklaces, anklets, rings and more! We offer custom pieces so get creative!

Question 9

Do you participate in events or offer private parties?

Accepted Answer

Both! We love to be a part of community pop-ups! If you're a small business or have an event you'd like us to attend, send us an email to:  xochijewelryllc@gmail.com (xochijewelryllc@gmail.com)

We also offer private parties for parties of 6 or more. This includes any event like bachelorette parties, wedding showers, baby showers, mother daughter events, birthday parties and so much more! Let's get your event on the books by reaching out to: xochijewelryllc@gmail.com (xochijewelryllc@gmail.com)

Looking to host a permanent jewelry party for you and your loved ones? Reach out to us!

Question 10

Do you offer discounts?

Accepted Answer

Yes! Stack two or more chains and get $5 each chain!

Question 11

What is your repair / re-adjustment policy?

Accepted Answer

Every piece of jewelry comes with one free re-weld. Though rare if your jewelry breaks or you need your jewelry shortened, we offer re-welds for $15 and $20 for foreign welds. Adjustments are typically free. If you lose your piece of jewelry or need it longer you will need to replace it at the full price. We value our clients and will do our best to work with you!

Question 12

I want a specific chain - will you have it in stock?

Accepted Answer

Maybe. We want to work with you and find your perfect piece of jewelry. If you want a specific chain, feel free to reach out to us to make sure we have your desired chain in stock. We're happy to do custom orders if you don't see a chain you love!

Question 13

What is your return / exchange policy?

Accepted Answer

All sales are final since we are custom making your jewelry for you. If you need your jewelry re-adjusted smaller our re-weld fee is $10. If your jewelry needs to be made longer you will need to purchase a new piece as we cannot add links to your jewelry.

Question 14

What if I need to reschedule?

Accepted Answer

Rescheduling is totally acceptable! You’re able to reschedule your appointment and transfer your deposit at any point before 24hours prior to your appointment. Unfortunately, if you don’t reschedule before 24hrs prior to your appointment, your deposit will be non-refundable. Failure to appear for your appointment and without giving any notice, your deposit will also become non-refundable.

Question 15

I dont see any appointments available for the time I want. What do I do?

Accepted Answer

If there are no appointments available at the time you want, it either means that someone else has already booked that slot or our welders are unavailable. You’re always welcome to call with questions regarding appointments but no appointment slot is guaranteed

Question 16

What is a deposit?

Accepted Answer

A deposit ensures commitment for both parties. We ask for $15 at time of booking which will go towards the final price of the jewelry (ie - if the jewelry you choose is $80, you will pay $15 when you book online and $65 in-person and prior to the jewelry being installed) Your deposit is fully refundable if you cancel your appointment with more than 24hrs notice.

Question 17

What if a group of my friends all wants one at once?

Accepted Answer

We will happily accommodate a group! Online, we ask that one appointment be made for every 2 persons in the group, and that the appointments are made back-to-back. If these options are not available through our booking system, please feel free to reach out to us so we can manually create an appointment for you.

Question 18

I got a piece from another place and it broke, will you fix it?

Accepted Answer

Definitely! Just contact us and include photos and the original material price and we’ll see what we can do. Depending on the chain, we may or may not have the material capability to repair other shops’ jewelry but we’ll try our best! A small fee will be owed of $20

Question 19

Will you add charms to a bracelet I got at another place?

Accepted Answer

Of course! We ask that you contact us and send photos and materials of the jewelry you currently have so we can make sure that the pieces will be cohesive.

But if you find a charm you love we'd be happy to add it to your bracelet!

Question 20

How long is the appointment?

Accepted Answer

Each appointment is 15 minutes long

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